All our products come with a minimum 12 month warranty against manufacturing defects.
Samsung & Hikvision CCTV products all come with a minimum of 2 years warranty. (Smart cameras excluded*)
Any goods which are subject to a warranty claim should be returned to HDSDIGroup for inspection.
Please notify us in writing, (email or letter) and state the reason for the return.
Upon inspection HDSDIGroup will repair or replace a defective unit.
Warranty does not cover accidental or deliberate damage, acts of god, damage incurred by incorrect use or not following manufacturers instructions. The goods must not be modified or repaired by anyone other than one of our engineers or nominated service agents.
Any products that have not failed due to manufacturing defect, will be repaired at the cost of the customer. HDSDIGroup reserve judgement on this and our decision is final.
We have a free returns address available for faulty items, however where we find that the item returned is working correctly we reserve the right to charge the customer all carriage costs involved (outbound and inbound) in the returns process. For this reason please ensure you have contacted us prior to returning the items, so we can properly advise.
Warranty does not cover the incorrect purchase of our products.
The warranty will become invalid if the products have not been used for the purpose they were designed for.