Ordering & Payments
You must be registered to order from HD-SDI Group. To register - please click New Account and follow the steps. If you have previously registered and forgotten your password click here.
Billing Currency and Currency Conversion
The default currency on the site at the moment is GBP and you will be billed for all your purchases in GBP. You have an option to display prices in both EUR and GBP using Currency switch. However, all EUR prices are only indicative, having been converted from GBP price using the previous day conversion rate. Your card will always be billed in GBP and the actual EUR amount appearing on your Credit Card statement will depend on your Credit Card provider's conversion rate and fees.
Secure Payment Processing
All payments made on the HD-SDI Group website are encrypted using secure technology and your card details are not retained or visible to HD-SDI Group employees.
HD-SDI Group accepts the following payment cards and PayPal.
- Visa (credit and debit)
- MasterCard (credit and debit)
- Maestro (UK domestic)
- Maestro (International)
We would like to reward our customers for their business by giving them loyalty points for each purchase in our online store. Standard Loyalty points are 1 point for every £1 spent. Once you have accumulated 25 points you can start redeeming them at the checkout. Loyalty points expire 12 months after the date of the original purchase.
Promotional Codes and Gift Vouchers
If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated.
If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.
Errors and Omissions
In the case of errors or omissions on the website HD-SDI Group reserve the right to refund your order prior to the goods being dispatched.
HD-SDI Group reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.
Every care has been taken to ensure that the descriptions and specifications of HD-SDI Group products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.
You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please call customer services on 07544421868
Prices are quoted in pounds.
Out of Stock Product and Pre-Orders
It is possible to place an order for an out of stock product or pre-order new lines. However, there may be a short delay processing your order due to time required to get items in stock. HD-SDI Group will do their best to fulfil your order as soon as the items become available.
Amending or Cancelling an Order
If you would like to amend your order, please call customer services on 0116 2963857 or email firstname.lastname@example.org. Please note that once an order has been processed HD-SDI Group are unable to cancel or amend it.
Alternative email address: email@example.com